Last Updated: 30 September 2026
At Fabcollections, we want our customers to have a clear understanding of our return, refund, and exchange process. Please read this policy carefully before placing an order on fabcollections.in.
1. Returns
Fabcollections does not accept returns.
Customers may request an exchange in accordance with the eligibility conditions mentioned below.
2. Exchange Policy
Products are eligible for exchange within 7 days of delivery.
To be eligible for an exchange:
- The product must be unused and unworn.
- The product must be in its original condition.
- Original tags and packaging must be intact.
- The exchange request must be raised within 7 days of delivery.
Products that have been used, washed, altered, damaged after delivery, or returned without their original tags may not be eligible for exchange.
3. Exchange Shipping Charges
For regular exchange requests, the customer is responsible for the applicable exchange shipping/courier charges.
Customers should contact Fabcollections before sending any product back for exchange. Our team will provide the required instructions.
4. Damaged or Wrong Product
If you receive a damaged product or a product different from what you ordered, please contact Fabcollections as soon as possible.
An unboxing video is mandatory for damaged or wrong-product claims.
The video should clearly show the package being opened and the condition/product received. Claims without an unboxing video may not be accepted.
After verification of the claim, Fabcollections will provide the appropriate resolution.
5. Refund Policy
Fabcollections generally does not provide refunds for regular orders, change of mind, preference, size-related exchange requests, or other standard exchange cases.
A refund may be considered only when a damaged or wrong product has been received, subject to verification of the mandatory unboxing video and the circumstances of the order.
Where a refund is approved, the customer will be informed about the applicable refund process and timeline.
6. Sale & Discounted Products
Sale and discounted products are eligible for exchange, provided they meet the exchange eligibility conditions stated in this policy and the request is made within 7 days of delivery.
Exchange shipping/courier charges will be borne by the customer.
7. How to Request an Exchange
To request an exchange or report a damaged/wrong product, contact Fabcollections with:
- Your name
- Order number
- Contact details
- Reason for the exchange
- Product details
- Unboxing video in case of a damaged or wrong product
Please contact us before sending the product back.
8. Contact Us
For return, refund, exchange, or order-related assistance:
Fabcollections
Shop No. 55, RG Mall
Near Bank of Baroda
Pocket 3A, Sector 9, Rohini
New Delhi – 110085, India
Phone: +91 9899822293
Email: fabcollections111@gmail.com